Refund policy

• Reporting Window: Customers should report issues within 24 hours of delivery or purchase. we deals in highly perishable models it's best if you notify us within 3 to 12 hours.
• Eligibility for Refund/Replacement:
  • Damaged or Spoiled on Arrival: Full refund or replacement if the fruit is bruised, moldy, or rotten at the time of receipt.
  • Incorrect Item: If the customer receives a different variety or quantity than ordered.
  • Quality Discrepancy: Major faults (e.g., "sloshed" or broken) are valid for returns, but "imperfect" looks (minor blemishes or "wonky" shapes) are often exempt as they are natural to farm produce.
• Non-Returnable Scenarios:
  • Change of Mind: we do not accept returns if a customer simply decides they no longer want the fruit.
  • Improper Storage: If the fruit perishes because the customer failed to refrigerate or handle it correctly.
  • Taste Preference: Since fruit is a natural product, guarantees on specific sweetness or flavor profiles are rarely offered.
• Proof Requirements: Require photographic evidence of the damage and the original receipt or order number to process any claim

To start a return, you can contact us at fruitylicious.pk@gmail.com. 

You can always contact us for any return question at fruitylicious.pk@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fruitylicious.pk@gmail.com.